Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

How to return?

To start a return, you can contact us at support@smilejustlove.com. If your return is accepted, we’ll send you a email about how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@smilejustlove.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

If you need to exchange size for the same item, send us an email first at support@smilejustlove.com
Customers need to pay shipping fee of the exchanged items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Please allow 3-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The fee depends on the express company you choose. And No Restocking Fee to be charged to customers for the return of a product.
If the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee in such situation.

  • Late or missing refunds:
        1. If you haven’t received a refund yet, please check your bank account first.
        2. If refound still not shows in your bank account. please contact your credit card company, it may take a few days before your refund is officially posted.
        3. Next, contact your bank. There is often some processing time before a refund is posted.
        4. If you have done all of this and you still have not received your refund yet, please contact us at support@smilejustlove.com.
  • Return Local Duties and Taxes
        1. Local taxes and import duties may be incurred when you ship your return items to us. We would NOT responsible for local taxes and duties. Customer should responsible for all the extra charges.  
        2. When you decide to return, please remember to contact us first. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.